GET YOUR RIGHT TO REPAIR.
Check your repair rights, report what happened, and give the responsible company a chance to resolve it.
Tell us what happened in a few minutes. We check it against EU repair rules, help you document the problem, and put a clear, evidence-backed request in front of the company responsible — free, and in plain language.
Free initial assessment. No legal commitment. Your information is not published without your consent.
The process
Five steps, roughly eight minutes for a normal case.
Answer deterministic questions about the product, the company and the problem. No legal knowledge needed.
Receipts, quotes, emails and photos are stored privately and are never published without your consent.
After a human review, we send a structured case summary and set a response deadline.
Case summary sent
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You decide whether to accept what is offered. Selected cases may be referred to a legal partner.
Sample data, for illustration.
Mark every device you have at home. We watch right-to-repair changes, spare-part availability, recalls and repair-cost news for exactly those products — and tell you when there is something you can claim.
Covered by EU right to repair
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As seen in
What a repair is worth per year
Comparing the full price of a new product with a repair bill isn't fair — a repaired product doesn't always last as long as a new one. So we compare the honest way: what one year of use costs you.
Smartphone
3.1× cheaper per year of use
You save about €102 per year of use
Laptop
2.4× cheaper per year of use
You save about €87 per year of use
Washing machine
1.7× cheaper per year of use
You save about €23 per year of use
Vacuum cleaner
1.9× cheaper per year of use
You save about €18 per year of use
Coffee machine
1.8× cheaper per year of use
You save about €23 per year of use
TV
2.4× cheaper per year of use
You save about €52 per year of use
Repair doesn't always win. If it costs over half the price of a new product for just a year or two, replacing can be the better deal — your case check estimates this for your situation.
Indicative market ranges and average lifetimes, for orientation only. Not a legal ruling or a guarantee of any amount.
When replacing makes more sense, we help you find and manage a refurbished or more repairable replacement — and you can trade your broken device for up to €50 via Zircls (zircls.com).
Free · 3 minutes · no obligation
Answer a few questions about your product and what the company said. You'll get a case-strength score, an estimate of the money at stake and your next steps.
Covered by EU right to repair
The first group is explicitly covered by EU right to repair rules. Anything else can still be checked — these are the same product types repaired across the FixFirst network.
What a resolved case can look like.
Compensation is not guaranteed. The available remedy depends on the facts and applicable national law.
Manufacturers, sellers and repair providers can work with reported cases directly, before they become disputes.
Every report adds to a shared evidence base. Anonymised reports help identify systemic repair barriers by company, product, category and issue type, and support better repair rights across Europe. Personal information is never part of published figures.
InsightsAre you a repairer or repair café?
Refused spare parts, blocked diagnostic software or missing manuals? Report it and help us hold manufacturers to the rules.
Trusted by
From global electronics programs to local repair vouchers, FixFirst helps organizations launch, manage, and measure repair at scale.
United NationsFixFirst has been invited to contribute to the Global Electronics Management Program, led by UNIDO and funded by the Global Environment Facility. The initiative spans 16 countries and supports circular electronics systems with repair as a key lever.
AwardFixFirst was awarded the Bundespreis Ecodesign, Germany's highest state honour for ecological design, by the UBA, BMUKN and IDZ. The jury recognised our practical approach to right-to-repair through AI, transparent costs, and access to professional local workshops.
LondonFixFirst provides the digital infrastructure for London's first repair voucher program, delivered with The Restart Project and ReLondon and funded by the North London Waste Authority.
Spreading the word and being an active part of the repair, circularity and tech community, on stages, in panels, in classrooms, and at the workbench.
