FixFirst

For manufacturers, sellers & repairers

Resolve repair cases before they escalate

Most repair disputes escalate because information arrives late, incomplete or through several channels at once. GetYourRepairRight gives you one structured record per case, with evidence attached and deadlines visible.

Register as a companyInsights
Markets covered
27 EU
Default response window
14 days
Audit trail
Immutable
A team reviewing repair case data together

Today

Without a structured channel

  • Complaints arrive by email, phone, social media and review sites at once.
  • Evidence is incomplete, so the first reply is always a request for more information.
  • Nobody owns the case internally until it has already escalated.
  • There is no record to show a regulator what was offered and when.

With us

With GetYourRepairRight

  • One structured case record per consumer, with the evidence already attached.
  • Requests for missing documents run through the platform and are timestamped.
  • Cases are assigned to a named colleague in your verified organisation.
  • Every action is written to an immutable audit log you can export.

Why participate

Why companies participate

Early intervention

See the problem while it is still a repair request, not a claim.

Lower legal and reputational risk

Constructive resolution before formal escalation.

Structured evidence

Receipts, quotes and correspondence in one place.

Internal routing

Assign cases to the right colleague and change the owner as needed.

Response deadlines

Clear, tracked timelines with automatic reminders.

Audit logs

Every action is recorded immutably.

Repeated issue detection

Spot patterns by brand, category and issue type.

Compliance reporting

Build a defensible repair-compliance record over time.

How it runs

The company workflow

Access is granted only after manual verification. We check the organisation and the representative before any case data is shown.

  1. 1

    A representative requests access and is verified by our team.

  2. 2

    Verified representatives see only cases assigned to their organisation.

  3. 3

    You review the structured case and attached evidence.

  4. 4

    You can request additional information from the consumer through the platform.

  5. 5

    You offer a resolution — repair, part, information, corrected price or reimbursement — or explain why a repair is not possible.

  6. 6

    The consumer accepts or rejects, and the outcome is recorded on the case timeline.

Trusted by

Trusted by cities, institutions, and circular economy leaders.

From global electronics programs to local repair vouchers, FixFirst helps organizations launch, manage, and measure repair at scale.

Partnering with UNIDO on global electronics circularityUnited Nations

Partnering with UNIDO on global electronics circularity

FixFirst has been invited to contribute to the Global Electronics Management Program, led by UNIDO and funded by the Global Environment Facility. The initiative spans 16 countries and supports circular electronics systems with repair as a key lever.

Winner of the German Ecodesign Award 2025Award

Winner of the German Ecodesign Award 2025

FixFirst was awarded the Bundespreis Ecodesign, Germany's highest state honour for ecological design, by the UBA, BMUKN and IDZ. The jury recognised our practical approach to right-to-repair through AI, transparent costs, and access to professional local workshops.

Enabling the UK's first repair voucher programLondon

Enabling the UK's first repair voucher program

FixFirst provides the digital infrastructure for London's first repair voucher program, delivered with The Restart Project and ReLondon and funded by the North London Waste Authority.

Register as a company

Access is granted only after manual verification. We check the organisation and the representative before any case data is shown.

  • Manual verification of organisation and representative
  • Scoped access to your own cases only
  • No cost during the pilot phase
Register as a company