For repairers, repair cafés & refurbishers
Denied parts, tools or manuals?
EU right to repair rules are not only for consumers. If a manufacturer refuses to sell you spare parts, blocks diagnostic software or withholds repair information, that can be a breach — and we want to hear about it.
- Markets covered
- 27 EU
- Time to report
- ~5 min
- Cost
- Free
Spare parts at fair conditions
Manufacturers must make key spare parts available to professional repairers at non-discriminatory prices and terms.
Tools, software and information
Diagnostic software, firmware, pairing keys and repair manuals must not be locked away from independent workshops.
No lock-in through authorisation
Access cannot be conditioned on joining an authorised-repairer scheme with unreasonable requirements.
Report a refusal
Tell us what was blocked and by whom
Everything you share is reviewed by our team. With your permission we pass an anonymised version to the relevant national market surveillance authority and to the manufacturer.
About your repair business
We only need this once — the next step is the report itself.