The process
How it works
GetYourRepairRight is deliberately structured. Every case follows the same documented path, so consumers know what to expect and companies know what is being asked of them.
- Time to report
- ~8 min
- Company deadline
- 14 days
- Cost to you
- €0
Step by step
Every case follows the same documented path
1. Initial assessment
You answer a set of deterministic questions about the product, the company and what happened. A rule engine — not a language model — produces an initial assessment. The result is an orientation, not a legal conclusion, and it never states that a violation has occurred.
2. Evidence collection
You upload the documents that support your account: proof of purchase, repair quotes, correspondence, photos of the defect, invoices. Files are stored privately and are only accessible to people who need them for your case.
3. Internal review
A member of our team reads the case, checks the classification, confirms which company is responsible, and identifies missing evidence. Nothing is sent anywhere before this step is complete.
4. Company notification
With your consent, we send the responsible company a structured case summary: what was bought, what happened, what is documented, and what resolution you are asking for.
5. Company response period
The company is given a response deadline, by default 14 calendar days. Reminders are sent after 7 and 12 days. If no response arrives, the case is marked overdue and reviewed for escalation.
6. Resolution
The company may approve a repair, correct a price, supply a part or information, or offer reimbursement. You review the offer and accept or reject it with an explanation. The timeline records every step.
7. Escalation
Where a case is not resolved and the facts support it, we may propose referral to a legal partner, a consumer organisation or an authority. This only happens with your separate, explicit consent.
8. Data aggregation
Verified, reviewed cases feed anonymised statistics on which issues recur, in which categories, and how quickly companies respond. Nothing personally identifying is ever published.
Before you start
What to have ready
You can submit a report without all of it — but the more of this you attach, the stronger the case summary the company receives.
Check my caseProof of purchase
Receipt, invoice or order confirmation showing when and where you bought the product.
Repair quote or refusal
The written quote, refusal or service report you received from the company.
Correspondence
Emails, chat transcripts or letters — dates matter more than tone.
Photos of the defect
Clear photos or a short description of what stopped working and when.
What we do with your information
Private by default
Evidence files are stored in encrypted EU storage and are only visible to people working on your case.
Nothing sent without consent
No company is contacted, and no legal partner sees your case, until you explicitly allow it.
Never published as you
Public statistics are aggregated. Your name, address and files never appear in them.
Compensation is not guaranteed. The available remedy depends on the facts and applicable national law.